Eduhook Private Limited ("Company", "we", "us") operates PostOut (postout.io). This Privacy Policy explains what information we collect, how we use it, and what rights you have. By using the Service you consent to the practices described below.
1. Information We Collect
a. Information you provide
- Account data: name, email address, password (stored as a hash), timezone.
- Content: posts, captions, media files, and RSS feeds you upload or schedule.
- Billing data: billing name, GSTIN (if applicable), and payment tokens. Full card details are handled exclusively by our payment gateway partners and never stored on our servers.
- Support communications: messages you send to us via the contact form or email.
b. Information from connected platforms
When you connect a social media account, we receive profile identifiers, access tokens, and permissions needed to publish on your behalf. We only request the minimum scope required to operate the Service.
c. Information collected automatically
- IP address, browser type, device information, and approximate location.
- Usage data such as pages visited, features used, and timestamps.
- Cookies and similar technologies for authentication and session management.
2. How We Use Your Information
- To provide, maintain, and improve the Service.
- To authenticate users and secure accounts.
- To process payments and manage subscriptions.
- To send transactional emails (e.g., receipts, security alerts, account notifications).
- To respond to support requests and communicate updates.
- To detect, investigate, and prevent fraudulent or abusive activity.
- To comply with legal obligations.
3. Sharing of Information
We do not sell your personal data. We share information only:
- With third-party service providers who help us operate the Service (hosting, email, payment gateways, analytics), subject to confidentiality obligations.
- With social media platforms you have connected, when publishing content on your behalf.
- When required by law, legal process, or to protect the rights, property, or safety of our users or the public.
- In connection with a merger, acquisition, or asset sale, subject to equivalent privacy commitments.
4. Data Retention
We retain personal data for as long as your account is active or as needed to provide the Service. We may retain certain information after account deletion to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time by contacting support@postout.io.
5. Security
We implement reasonable technical and organisational measures to protect your data, including encrypted transport (HTTPS), hashed passwords, access controls, and secure credential storage. However, no system is completely secure; we cannot guarantee absolute security.
6. Your Rights
Subject to applicable law, you may have the right to:
- Access a copy of the personal data we hold about you.
- Correct inaccurate information.
- Request deletion of your personal data.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Disconnect any third-party social account from your dashboard at any time.
To exercise these rights, contact support@postout.io. We may need to verify your identity before acting on the request.
7. Cookies
We use essential cookies to keep you signed in and to remember session state. We do not use third-party advertising cookies. You can control cookies through your browser settings, but disabling essential cookies may prevent the Service from working correctly.
8. Children
The Service is not directed to children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. International Transfers
Your data may be processed on servers located outside India. When we transfer personal data across borders, we take appropriate steps to protect it in accordance with applicable law.
10. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after the effective date of the updated policy constitutes acceptance.
11. Contact
For privacy-related questions or requests, contact us at:
Eduhook Private Limited
Mumbai, Maharashtra, India
Email: support@postout.io